Support

Committed to Customer Success

Our support engineers are exceptionally qualified in all areas of intelligent, real-world systems and are trained to quickly troubleshoot and problem-solve.

Committed to our customers' success, our Customer Portal ensures that you are receiving maximum value from your interactions with us. Many features of the portal were developed based upon customer feedback.

If you are an architect of a demanding system, you need to meet your challenge – not only to stay on time and budget, but also to carve out a clear path to success. Visit the RTI Services web page to learn more about our Professional Services and Customer Success teams and our dedication to meet your unique project needs through RTI's Success-Plan Services.

Need help?

Anyone can search our public knowledge base and FAQs.

Learn about the Connext Release Model, Long Term Support, and and our approach to standard and extended maintenance.

Current subscribers can access RTI support as follows:

• Use the customer "Portal login" box to submit and track support requests, download and search product documentation, and access software downloads.
• Email: support@rti.com
• Refer to our Support Policy documentation for details.

To purchase a support subscription, please contact your local RTI representative, or contact us at sales@rti.com.