Success-Plan Services
Grayson Honan
Customers are at the heart of my work every day. As the lead of RTI’s US Support team, my team and I take great pride in helping our customers build an amazing future with Connext. From self-driving cars to space exploration, we’ve had the great pleasure of seeing up-close how our customers are changing the planet. Ground-breaking new technology built by our users makes the world safer and more sustainable.
Our goal is to help accelerate the arrival of that brighter future. So today, I am excited to share the next evolution of customer care at RTI: Connext Chatbot. The Connext Chatbot is an AI support tool that provides real-time assistance and offers comprehensive information about Connext features and functionality. Have a question about one of our products? Just type it into Connext Chatbot, and you’ll receive an answer in seconds. In essence, talking to Connext Chatbot is like chatting with an expert who knows all the finer nuances of Connext and the Data Distribution Service (DDS™) standard. It provides a free state-of-the-art platform for addressing your product and coding questions, complementary to our suite of productivity tools, Services, and Support offerings.
By contrast with generic AI chatbots, the Connext Chatbot is specifically designed and equipped to meet your needs within the Connext product ecosystem. Connext Chatbot achieves this by providing:
- Context Awareness: Recognizes Connext-related questions without needing additional context.
- Sourced Answers: Directly links to official RTI documentation for details and verification.
- High-Quality Responses: Delivers top-quality responses at no extra cost with your Connext subscription.
- Automatic Sample Prompts: Generates clickable prompt buttons, providing ideas and natural follow up questions you may be interested in.
- Chat History: Saves past conversation sessions for you to revisit later.
When we first began investigating large language model (LLM) technology in 2023, we immediately recognized how impactful it would be in helping our developer community bring their ideas to life. RTI’s chatbot team has poured our hearts into building the best AI assistant we can, working through late nights and weekends on this passion project. Our in-house chatbot framework is custom-designed to read our User’s Manuals, API documentation, code examples, RTI Academy content, and much more. This information is stuffed into a vector database that tallies up to one gigabyte of domain-expertise (that’s a LOT of text), and is used to provide the best possible answers with today’s top LLM.
Our beta testers and RTI employees agree: Connext Chatbot helps enormously in locating information quickly. It clears up questions or doubts you may have. It teaches you about areas of the product you haven’t explored before. It provides a starting point for code and QoS examples.
Of course, Connext Chatbot is built with cutting-edge artificial intelligence, but sometimes you just need to speak to a real person! Rest assured, our industry-leading Support and Professional Services teams are not going anywhere. The team and I are always here, ready to help you.
We are very excited for you to try Connext Chatbot for yourself. You can sign up today, here. And we’d love to hear your feedback about using the platform; you can reach out to the Chatbot team by emailing team-connext-chatbot@rti.com.
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